A study on consumer satisfaction towards samsung television. Pdf customer satisfaction is the key factor for successful and depends highly on the behaviors of frontline service providers. Customer satisfaction, customer expectation, samsung smart phones. Pdf a study on customer satisfaction towards smart phone. A study on customer perception of ebanking services. A study on customer satisfaction towards housing loan in banking sector with reference to corporation banks 31 5 the customers opinion about number of days taken to process the loan 12 weeks 5 4 23 weeks 42 28 34 weeks 59 39 more than 4 weeks 44 29 6 the customers opinion about whether documentation process is very difficult. Customer satisfaction satisfaction means fulfillment of needs or wants or meet demands,desires or needs. The project entitled a study on customer satisfaction of airtel mobile network in chennai is carried out with an objective to determine the consumer preference and satisfaction. The researcher has conducted this study to find out the level of customer satisfaction towards samsung smart phones. Identifying the sources of customer satisfaction and dissatisfaction with mobile payments can help companies to retain existing and attract new customers.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. A study on customer satisfaction towards toothpaste with. A study on customer satisfaction towards samsung smart. To know the satisfaction of the customer by using himalaya face wash product. Pdf a study on customer satisfaction towards online.
A study on the customer satisfaction towards hp laptop with special reference to coimbatore city mr. In this study a comparative research design has been chosen to explicate the determinants of customer satisfaction. This study examines the relationship between customers perceived value of mobile a phone service with customer satisfaction and loyalty. Commerce abstract we are living in world which is totally networked with the. The project entitled a study on customer satisfaction towards samsung mobile phone in erode city is carried out with an objective to determine the consumer preference and satisfaction. To study the sources available for brand selection to study the brand loyalty of himalaya products abstract this study is to identify the customer s preference and satisfaction towards himalaya products and to investigate the influence of product dimension on customer satisfaction and customer loyalty as well as to understand the. Pdf an empirical research on customer satisfaction study. The questionnaire was used to measure customers perceived values, satisfaction and loyalty towards a mobile phone service provider in a city of johor, malaysia. It refers to the actions of the consumers in the marketplace and the underlying motives for those actions. This study period is way to acquire a greater knowledge about the various factions of difference.
Santhini assistant professor, hindusthan college of arts and science, coimbatore assistant professor, hindusthan college of arts and science, coimbatore. A study on customer satisfaction towards zomato online. It acts as a repository of wisdom, a propeller for the advancement of knowledge and the telescope to view the vision of the future. The research method will help in examining the various factors those results in satisfaction in retail banking. Ramanathan assistant professor, lal bahadur shastri government first grade, bangalor associate professor, dayananda sagar business school, bangalore abstract the increasing trend in smartphone among the people is the main reason that has amplified the. The findings of the study revealed that most of the respondents in the sample have been found to be using the services of airtel and vodafone. Customer satisfaction is a measure of how products or. Exceptional customer service results in greater customer retention, which in turn results in higher profitability. A study on customer satisfaction towards smartphone with special reference to tirupur city 1. A study on customer attitude towards smartphones with.
A study on consumer satisfaction towards bsnl in madurai city. If the products performance falls short of expectations, the customer is dissatisfied. This study will help to gain knowledge about the factors influencing the customer to prefer smartphones and to know the satisfaction of the respondents towards their. A study on use of mobile banking and customer satisfaction with special reference to trichy region. A study on customer satisfaction towards reliance jio network. A study on customer satisfaction towards toothpaste.
The extent to which a products perceived performance matches a buyers expectations. This research paper a study on customer satisfaction on using reliance 4g jio service in vallam thanjavur district is carried out with an objective to identify the customer satisfaction on reliance jio sim services in thanjavur district and to find out the customer s satisfaction towards using the jio 4g services. The study also helps to know various smartphone like prices, product features, advertising effectiveness, consumer satisfaction, usages, preferences, likes, dislikes etc. To assess the customer perception towards the online shopping. In this study, how the costumer satisfied with samsung smartphone and what. The objective of the study is to identify the brand of smartphone preferred by the respondents, to analyse the satisfaction of. All books are in clear copy here, and all files are secure so dont worry about it. Kumaravel 3 1associat epro f essor, d partm ent o managem studi nadha co lege of technology, erode. Currently it has become one of the popular approaches for business and customer to perform trade over the internet. The rapid development of the internet has strongly impact upon the worldwide marketing environment. A study on customer satisfaction towards smartphone with special reference to tirupur city the study was. Assessing the satisfaction level of the service provider. Customer satisfaction towards highend smartphones in india.
A study on customer attitude towards smartphones with special references to chithode, erode district. A study on customer satisfaction towards samsung mobile. A study on customer perception of ebanking services towards select private and public sector banks in erode district dr. Kavitha faculty department of management studies, erode sengunthar engineering college, erode638057, tamil nadu, india k. Customer satisfaction towards highend smartphones in. The present study reveals that the customers have a good preference towards himalaya product. Identification of factors that affect customer satisfaction is the main objective of the research. Name of style manual used in this study this research aims to better understand customer need, and enable the allyoucaneat chinese buffet operators to respond to customer s desires. In this study the survey method is used as a research. A study of customer satisfaction using importanceperformance analysis model. Customer satisfaction was a significant subject for most marketers. Singh and srivatava 20 study showed various factors affecting customer satisfaction towards maruti suzuki.
Customer satisfaction towards telcommunicat ion service. Descriptive research method has been used for this. Read online a study on customer satisfaction towards toothpaste with. The study focused on the purchasing pattern of the consumers, to evaluate the satisfaction level of services provided by amazon, customer loyalty is usually viewed as the power force of the relationship between the attitude of individuals relative and repeat patronage.
April 20 the study aims to understand the customer satisfaction and behavioral intention towards the mobile phone network service providers. The study brings out with a new plan andpromotional activity which will create a new customer base for the company. A customer perception and satisfaction survey for a chinese buffet. The primary objective of this study is to find out the consumer preference and satisfaction towards laptops with special reference to chennai. To measure the satisfaction level of various customers on the basis of product and their usage. The importance of customer satisfaction diminishes when a firm has increased bargaining power the researcher has conducted this study to find out the level of customer satisfaction towards samsung smart phones. Hence this enquiry seeks to find out whether there. A study on consumer satisfaction towards samsung television 9822 words 40 pages executive summary television today has become an essential and important media for business, news, entertainment etc. A study on customers preference and satisfaction towards android mobiles with. The objective of the study is to identify the brand of smartphone preferred by the respondents, to analyse the satisfaction of the consumers towards smartphone usage and to compare.
A study on customer satisfaction towards zomato online food ordering with special reference to coimbatore city dr. The primary objective of this study is to find out the consumer preference and satisfaction towards laptops with special reference to erode. Consumer behavior is the study of how individual customers, groups or organizations select, buy, use, and dispose ideas, goods, and services to satisfy their needs and wants. An empirical research on customer satisfaction study. Customer care services are focused on making the customer comfortable, creating memorable interaction in the. A study on customer satisfaction towards smartphone with. Customers should be managed as assets, and that customers vary in their needs, preferences, and buying behavior. Overall this study will facilitate the improvement of smartphone industry in the view of customer perception and their attitude. A study on customer satisfaction towards samsung mobile phone in erode city. Ramanathan assistant professor, lal bahadur shastri government first grade, bangalor associate professor, dayananda sagar business school, bangalore abstract the increasing trend in smartphone among the people is the main reason that has amplified the interest to. This site is like a library, you could find million book here by using search box in the header. A study on customers preference and satisfaction towards.
Also, female customers are not satisfied with smart phones compared to their male counterparts. Such evaluation helps the service provider to assess the performance of their marketing strategy. The target respondent includes those customers who are using the samsung smart phones. It can be concluded that it has been very interest and is a useful experience while undergoing this study of customer s preference and satisfaction. Customer satisfaction towards using of smartphone in. To identify the customer attitude towards smart phone. Factors influencing on consumer satisfaction towards samsung smart phones.
To know the customer satisfaction of the smart phones. Customer can buy anything from online such as books, households product, toys, hardware and software etc. Request pdf customer satisfaction towards highend smartphones in india. Data were collected by survey method through structured questionnaire with. National conference on innovative business practices in technological era 3 page erode sengunthar engineering college, thudupathi, erode. A study on customer satisfaction towards smartphone with special reference to coimbatore city s. Customer satisfaction is widely recognized as a key pressure in the information of customers future purchase intentions.
The importance of customer satisfaction diminishes when a firm has increased bargaining power. Pdf satisfaction level of smartphone users jawad m rashid. A study on customers preferance and satisfaction towords. Customer satisfaction is the key factor for successful and depends highly on the behaviors of frontline service providers. A study oncustomersatisfaction towards samsung brindavan college page 39 the title of the study or the project work is entitled a study on customer satisfaction towards samsung statement of the problem research problem is selected for the purpose of this project to study the consumer behaviour in relation to their perceptions, attitudes, preference, expectations, satisfaction. To identify the customer satisfaction level towards reliance jio to find out the factors influencing the customer to identify the reason to buy the reliance jio to give opinion about the reliance jio services scope of the study to find out the level of customer satisfaction reliance jio. Customer loyalty is a major contribution to sustainable profit growth. A study on use of mobile banking and customer satisfaction. A study on customer satisfaction towards smartphone. Yogeswari department of management studies, erode sengunthar engineering college, thudupathi, erode.